Attention: The webinar, described below is held in Bulgarian language and is based on the Bulgarian legislation.
Dear friends, the subscription for the latest webinar of NAIS Academy is already open. It will take place on 23.03.2021, from 9:30 am till 12:30 pm.
This is an important and interesting topic for anyone involved in online trading.
Who is this webinar for?
If you can't easily answer any of the following questions, we strongly encourage you to sign up for the webinar, as this means that you may have serious problems with multiple customer and inspection complaints, as well as missed sales.
❓Do you know what pre-contractual information is?
❓How should pre-contractual information be presented in your online store?
❓What are the exceptions to the above requirements?
❓What is Regulation 2017/2394 about?
❓Does a customer have the right to refuse an already purchased product / service?
❓When and how can the client exercise this right?
❓ What fines and penalties do you face from the CPC if you do not comply with the requirements for pre-contractual information or non-compliance with the right of customers to refuse?
The media for the webinar is Zoom.
Of course, NAIS continues to be available to all of you with its online platform for resolving disputes between consumers and traders.
If you are a Bulgarian company and you want your users to seek dialogue with you first, when they are dissatisfied and not in a hurry to file a lawsuit or file complaints with government agencies, read the conditions for membership in NAIS or register here.
If you are a non-Bulgarian trader and you wish to solve a problem with a Bulgarian customer, register in the ODR platform and advise your customer to file a complaint there, then choose NAIS as your local ADR provider.