On March 15, 2021, World Consumer Rights Day, the annual consumer summit was held. It has been held online for the first time. More than 700 participants, consumer policy makers, national law enforcement agencies, academia, consumer and business organizations and youth representatives discussed the operational priorities for the coming year related to the implementation of the Consumer Agenda.
The meeting was held under the aegis of Portugal’s Council Presidency and the European Commission.
Four workshops focused on Covid-19 impact on consumer protection, greening consumption, and enforcing consumer rights in the digital transformation. The Executive Director of NAIS, Ms. Svilena Nasalevska, also joined the discussions of the workshop on "Consumer Protection in the Digital Age - How to Accelerate the Transition?"
All participants voted for the proposals of these workshops. Here are the ones that stood out the most among them and how they were arranged as priorities by the voters - the percentage of the participants who voted for the proposal is given in brackets.
EU legislation needs to be establish clear responsibilities for platforms to prevent and react to
consumer scams by their business users (50 %)
detection of infringements in the digital environment (43 %)
stakeholders to work together on agreeing common standards on product lifecycle (36 %)
Hereunder the list of the other proposals for operational conclusions from the Consumer Summit
workshops:
targeted actions addressing specific segments of consumers, such as young and elderly
consumers (29 %)
challenges in the digital society (21 %)
green claims (19 %)
(10%)
Do not miss the next publications in the News section of nais.bg. In the section "Consumer Reader" we will tell you about the most interesting conclusions from the research of the European Commission, conducted in 2020, on consumer habits and the way the Covid-19 pandemic has affected European consumers.
In the section "Handbook for Trade Leaders" we will continue the series "ARE CUSTOMER COMPLAINTS A GOOD THING AND HOW MUCH DOES AN UNDERRATED COMPLAINT COST"
If you are dissatisfied with the purchase of a product and service, remember that you can put claim and try to solve the conflict with the help of alternative dispute resolution body. NAIS solves crossborder consumer disputes in the ODR platform of the European Union.
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