News

How does the new Directive (EU) 2023/2225 on credit agreements strengthen consumer protection?- Part 2

How does the new Directive (EU) 2023/2225 on credit agreements strengthen consumer protection?- Part 1

Will ADR become mandatory for air carriers?

Opinion of the European Economic and Social Committee to the European Parliament on ADR for consumers

What does the European Consumers Conditions Scoreboard 2023 show about ADR?

Consumer’s Reader: You do not have the right to refuse a product purchased online, in which cases and what can be done?

NAIS took part in the European Consumer Summit 2024 , "Shaping the future together"

Mediator’s Diary: We asked ChatGPT what the future holds for ADR

What does the EC's report to the European Parliament say about ADR/ODR?

What are the results of a study on alternative dispute resolution between consumers and traders?

NAIS took part in its first conference as a member of FIN-NET

Consumer's Reader: What did the study about unfair commercial practices and manipulative personalization reveal?

What will change in the Alternative Dispute Resolution (ADR) Directive 2013/11/EU and how does it affect traders, consumers ...

Mediator’s Diary: How artificial intelligence can serve alternative dispute resolution

Trade Leaders' Guide: What new requirements for traders has BEUC recommended to be introduced in the EU ADR Directive?

NAIS hosting this year's Travel Net Plenary

Trader Leaders’ Guide: How can a trader register himself in the platform for solving trade-consumer disputes - nais.bg?

Consumer’s Reader: How to register a complainant in the online platform for solving consumer disputes of ADR Center ...

Trade Leaders’ Guide: Why is it good for B2C online traders to register on the EU ODR platform and how to do it?

Trade Leaders’ Guide: The ODR platform and its options for traders

Mediator’s Diary: E-mediation as a form of ADR- advantages and challenges - we speak from personal experience - Part 5

Mediator’s Diary: E-mediation as a form of ADR - advantages and challenges - we speak from personal experience - Part 4

Mediator’s Diary: E-mediation as a form of ADR- advantages and challenges - we speak from personal experience - Part 3

Mediator’s Diary: E-mediation as a form of ADR - advantages and challenges - we speak from personal experience - Part 2

Mediator’s Diary: E-mediation as a form of ADR- advantages and challenges - we speak from personal experience - Part 1

Mediator’s Diary: More on Mediation and Its Varieties - Part 3

Mediator’s Diary: More on Mediation and Its Varieties - Part 2

Mediator’s Diary: More on Mediation and Its Varieties - Part 1

Consumer’s Reader: NAIS Advice to Consumers about Filing Complaints to Traders - Part 4

NAIS attended the meeting of the international organization Travel-Net in Prague

Consumer’s Reader: NAIS Advice to Consumers about Filing Complaints to Traders - Part 3

Consumer’s Reader: NAIS Advice to Consumers about Filing Complaints to Traders - Part 2

Consumer’s Reader: NAIS Advice to Consumers about Filing Complaints to Traders - Part 1

Trade Leaders’ Guide: NAIS Tips on Consumer Complaints - Part 6

Trade Leaders’ Guide: NAIS Tips on Consumer Complaints - Part 5

Trade Leaders’ Guide: NAIS Tips on Consumer Complaints - Part 4

Trade Leaders’ Guide: NAIS Tips on Consumer Complaints - Part 3

Trade Leaders’ Guide: NAIS Tips on Consumer Complaints - Part 2

Trade Leader’s Guide: The European Online Consumer Dispute Resolution Platform (ODR) is increasingly used by retailers and ...

Trade Leaders’ Guide: NAIS Tips on Consumer Complaints - Part 1

Consumer’s Reader: What are Dark Patterns and Why Do We Need to Know About Them - Part 8

Consumer’s Reader: What are Dark Patterns and Why Do We Need to Know About Them - Part 7

Consumer’s Reader: What are Dark Patterns and Why Do We Need to Know About Them - Part 6

Consumer’s Reader: What are Dark Patterns and Why Do We Need to Know About Them - Part 5

Consumer’s Reader: What are Dark Patterns and Why Do We Need to Know About Them - Part 4

NAIS and Bulgarian ECC were at a meeting in connection with the current situation with consumer ADR in Bulgaria

Consumer’s Reader: What are Dark Patterns and Why Do We Need to Know About Them - Part 3

Consumer’s Reader: What are Dark Patterns and Why Do We Need to Know About Them - Part 2

Consumer’s Reader: What are Dark Patterns and Why Do We Need to Know About Them - Part 1

Consumer’s Reader: Internet Safety

Consumer’s Reader: Data Protection

Consumer’s Reader: Sustainable Consumption

Consumer’s Reader: Financial Literacy

Trade Leader’s Guide: Where in the Customer Journey stands the ADR - Part 2

Trade Leader’s Guide: Where in the Customer Journey stands the ADR - Part 1

Trade Leader’s Guide: ADR in Customer Experience - Part 2

Trade Leader’s Guide: ADR in Customer Experience - Part 1

Consumer Reader: What to do if we are not satisfied with a product or service?

NAIS took part in the 2nd ADR online assembly 2021 of the EU member states

TRADE LEADER’S GUIDE: The complaint path- recommendations for traders Part 2

TRADE LEADER’S GUIDE: The complaint path- recommendations for traders Part 1

Participation of NAIS in the 2nd ADR online assembly 2021 of the EU member states

Consumer's Reader: What to check before buying online?

NAIS management trains representatives of commercial companies in the European training program for SME- Consumer Law Ready

NAIS took part in a round table of the ECC

Mediator's Diary: Impartiality

TRADE LEADER’S GUIDE: Are Customer Complaints a Good Thing and How Much Does an Underrated Complaint Cost - Part 3

TRADE LEADER’S GUIDE: Are Customer Complaints a Good Thing and How Much Does an Underrated Complaint Cost - Part 2

TRADE LEADER’S GUIDE: Are Customer Complaints a Good Thing and How Much Does an Underrated Complaint Cost - Part 1

Consumer Reader: What are the highlights of the new European Union Consumer Agenda - Part 3

Consumer Reader: What are the highlights of the new European Union Consumer Agenda - Part 2

Consumers Reader: What are the highlights of the new European Union Consumer Agenda - Part 1

WHAT'S NEW: NAIS TOOK PART IN EUROPEAN CONSUMER SUMMIT 2021

NAIS ACADEMY: The latest webinar of NAIS Academy is about " Online sales and the consumers’ right of rejection"

NAIS ACADEMY: What did traders, lawyers and marketers learn at the Unfair Commercial Practices webinar?

Trade Leaders’ Guide: NAIS and intermediary online platforms in implementation of Regulation 2019/1150 of the European ...

NAIS ACADEMY: The latest webinar of NAIS Academy is about "Unfair Commercial Practices"

NAIS ACADEMY: What happened at the first webinar of NAIS Academy?

WHAT'S NEW WITH NAIS: New associate member of NAIS – Foodpanda

NAIS ACADEMY: Who is the other lecturer in the first webinar at NAIS Academy?

NAIS ACADEMY: Who are the lecturers at the first webinar at NAIS Academy?

Who made the site of NAIS Academy?

NAIS ACADEMY: The first webinar of NAIS Academy is about "Guarantees and Complaints"

NAIS founded NAIS Academy - a virtual school for good commercial and consumer practices

The IKIWISI of nais.bg in service of Bulgarian consumers and companies

WHAT'S NEW: NAIS with an upgraded website and online platform News from NAIS R&D Lab

New column in nais.bg: Trade Leader’s Guide

Consumer's Reader: Personalization for the Consumer, “pros” and “cons

Consumer's Reader: Your big data as a consumer can predict what you need.

Consumer’s Reader: Your personal data is a treasure for the online business

WHAT'S NEW WITH NAIS: News from NAIS R&D Lab

Consumer’s reader: Unfair commercial practices online

INTERVIEW WITH THE DEPUTY CHAIRWOMAN OF THE BOARD OF DIRECTORS ATTORNEY IN LAW ELIZA NIKOLOVA IN BULGARIAN NATIONAL RADIO ...

CONSUMER READER: What frauds lurk EU consumers online in Covid-19?

NEW CAREER OPPORTUNITIES FOR THE DEPUTY CHAIRMAN OF NAIS BOARD OF DIRECTORS, ATTORNEY NIKOLAY TSVETANOV

CONSUMER'S READER: WHAT ARE YOUR RIGHTS AS A CONSUMER OF BUS AND WATER TRANSPORT DURING THE COVID-19 PANDEMIC?

CONSUMER'S READER: WHAT ARE YOUR RIGHTS AS A RAIL TRANSPORT CONSUMER DURING THE COVID-19 PANDEMIC?

CONSUMER'S READER: WHAT ARE YOUR AIR TRANSPORT RIGHTS UNDER A COVID-19 PANDEMIC?

MEDIATOR'S DIARY: Impartial view creates masterpieces not only in mediation

A new rubric: Mediator’s Diary

CONSUMER'S READER: WHAT IS BOUNDED RATIONALITY AND WHY IS IT IMPORTANT TO KNOW ABOUT IT?

Novelties in NAIS during 2020

New rubric in NAIS: Consumer's Reader

NAIS TOOK PART IN A CONFERENCE IN BRUSSELS ON NEW CONSUMER POLICIES IN THE EU

NAIS Presentation