NAIS ACADEMY: What happened at the first webinar of NAIS Academy?

Attention: The webinar, described below is held in Bulgarian language and is based on the Bulgarian legislation.

We are pleased to announce that the first webinar of our online school for good commercial and consumer practices, NAIS Academy, was held with great success on 28.01.2021.

Адвокат Огнян Варадинов запозна участниците подробно с:

  • Правна същност на гаранцията, отговорността за недостатъци и правото на рекламация;
  • Обхвата и приложното поле при различните видове договори;
  • Основанията за възникване на гаранционната отговорност;
  • Правата на потребителя и задълженията на търговеца при продажба на стоки и при договори за услуги;
  • Спецификите и съдържанието на търговската гаранция;
  • Направи и съпоставка между законова и търговска гаранция. 


Attorney-at-law Ognyan Varadinov introduced us in detail to:

  • Legal nature of the warranty, liability for defects and the right to complain;
  • The scope of the various types of contracts;
  • The grounds for the occurrence of the warranty liability;
  • The rights of the consumer and the obligations of the trader in the sale of goods and in service contracts;
  • The specifics and content of the commercial guarantee;
  • Made a comparison between a legal and a commercial guarantee.


The Director of the General Directorate "Market Control" in the CPC, Ignat Arsenov, introduced us to the types of consumer disputes, methods to resolve them, as well as some of the most common cases on the subject in the Consumer Protection Commission.

The participants had the opportunity to ask questions. Our lecturers responded kindly to all of them.

You can follow our upcoming events in the News section of the NAIS website and on our Facebook and LinkedIn pages.

Of course, NAIS continues to be available to all of you with its online consumer and merchant dispute resolution platform.

Of course, NAIS continues to be available to all of you with its online platform for resolving disputes between consumers and traders.

If you are a Bulgarian company and you want your users to seek dialogue with you first, when they are dissatisfied and not in a hurry to file a lawsuit or file complaints with government agencies, read the conditions for membership in NAIS or register here.

If you are a non-Bulgarian trader and you wish to solve a problem with a Bulgarian customer, register in the ODR platform and advise your customer to file a complaint there, then choose NAIS as your local ADR provider.

Published on 28.01.2021 Back to news