We created the section "Consumers Reader" to acquaint Bulgarian consumers with news related to their rights and opportunities to file complaints and resolve their disputes with traders from which products or services they are dissatisfied.
In this publication we talk about the highlights of the document, which lays the foundations of the consumer protection policies for the period 2020 to 2025 - Consumer Agenda. It aims to respond to the European consumers’ immediate needs in the context of the ongoing COVID-19 pandemic and to increase their resilience. The program covers five main priority areas:
Did you know that we as consumers generate 54% of the EU's gross domestic product?
The aim of the new European policies will be to stimulate demand, while promoting greener, fairer conditions and better informed and digitized consumption. Serious attention is also paid to effective law enforcement and legal protection of consumers, as well as support for those with special needs.
In connection with the covid-19 pandemic, the Commission plans:
Recently, our online school for good commercial and consumer practices, NAIS Academy, conducted its first training on unfair consumer practices, in which it explained what they are, how traders should be careful not to allow them and what fines threaten them if they willingly or unwillingly use such practices.
If as consumers you feel that you are threatened by unfair commercial practice, you can always file a complaint on the European ODR platform to try to solve the problem with the EU trader, either local or cross-border. The negotiations with the company will be aided by a third independent and impartial person, a mediator. We will be glad to help you if you choose NAIS as an ADR body. All this happens entirely online, in the form of a chat, from a convenient place for you and the merchant, at a time convenient for each of the parties.
Do not miss the next publications in the News section of nais.bg. In the section "Consumer Reader" we will tell you about the most interesting conclusions from the research of the European Commission, conducted in 2020, on consumer habits and the way the Covid-19 pandemic has affected European consumers.
In the section "Handbook for Trade Leaders" we will continue the series "ARE CUSTOMER COMPLAINTS A GOOD THING AND HOW MUCH DOES AN UNDERRATED COMPLAINT COST"
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Resource: https://ec.europa.eu/commission/presscorner/detail/en/ip_20_2069