Alternative Dispute Resolution (ADR) enables traders to negotiate with their customers on their complaints with the help of a third, independent and impartial body- ADR body. A consumer can file a complaint against a trader in nais.bg online platform, regardless of whether the latter is registered in it or not.
NAIS advises traders to register themselves and inform their customers that they can file complaints in nais.bg, as well as negotiate with them directly or with the assistance of a third independent, neutral and impartial person, a mediator. If a complaint is received on the platform against a trader, he receives a message about it.
With this video in our YouTube channel, we show you how to register on nais.bg ADR online platform.
IMPORTANT! IF YOU ARE A B2C TRADING COMPANY, REGISTER ON ARS NAIS CENTER ONLINE PLATFORM BY THE END OF 2022 AND RESOLVE YOUR CONSUMER DISPUTES ON THEIR COMPLAINTS THROUGH DIRECT NEGOTIATIONS FOR FREE WITHIN 3 MONTHS OF REGISTRATION AND/OR ONCE THROUGH ARS IN THE FORM OF MEDIATION*.
*In order to consider free mediation on the promotion, the material interest must be below BGN 2,000.
Follow the next publications from this series, dedicated to the best practices in dealing with complaints, from the section "Trade Leaders' Guide" on the NEWS page of nais.bg, as well as in the profiles of NAIS on LinkedIn and Facebook. In the next publication we will look at the problems related to technical systems, process management and the delegation of rights and responsibilities, or in short, problems related to the internal organization.