Structure

The members of the National Association for Out-of-court Settlements (NAIS) are regular and associate.

The regular members have the right to vote and are:

• Consumer organisations and/or consumer rights protection organization;
• Mediators’ organisations or other alternative dispute resolution (ADR) organisations;
• Natural persons.

The associate members are traders and other suppliers of goods and/or services in the Chamber of Traders and are without voting rights. The clients of associate members may submit complaints at the ADR Centre of NAIS.